Job Description

about the role Resolve escalated incidents according to documented standards. Guarantee applications availability in accordance of the SLA. Provide Key Performance Indicators to management. Highlight any detected anomaly to the Problem Manager and propose solution. Proactive monitoring. Incident Management. Customer Satisfaction. Problem Management. Diagnose and fix any detected event, alert or alarm on the Operating System and the middleware. Own any anomaly report detected and manage it till final resolution with Level 3 support or Engineering teams and vendors till the anomaly become a known error. Maintain service integrity of the platform; this includes management of the hardware maintenance, network connections and backup/restore contents when necessary Manage incidents within Orange Business process and tools; update incident management tools in accordance with the SLA. Participate to post mortems analysis (i.e. find and document root cause) for every outage that had an impact to QoS Until an incident is completely resolved its owned and tracked with Problem Management team. Helps in reduction of repeated incidents. Helps improve the Quality of Service and helps prevent repeated incidents. As part of the change management team Implement the changes as per the schedule and established quality standards. Contributes towards problem management efficiently. Document and maintain procedures. Proactively check available vendor patches and inform Orange Business Services of potential risks or security holes. Function as a member of a dynamic team supporting a complex and diverse enterprise production environment. Provide accurate and timely KPI reporting. about you Educational Qualification: - Graduate Degree in science, BE, B Tech, M.Sc. IT. Primary Skillset: - Have a strong knowledge of below virtual technologies:- vCloud Director VmWare ESX, Vsphere 6.5 , 6.7 ( vCenter 6.5 /7 ESXi 6.5/7, NSX -T 4.x 3.x with advanced features like NSX Controller VMs, Edges, VXLAN, DLR, distributed firewall etc. vROPs 6.x, vRLI 4.x Hands on experience on Dell M1000 Chassis and M630 ,CISCO UCS , HPE Chassis. Knowledge understanding of public clouds ( Azure ) Secondary Skillset: Hands on experience and Knowledge of Linux automation tools. Strong ability to work with International Customers. Ability to engage and partner with customer and internal staff as required. Ability to work in a virtual environment. Ability to identify problems and work to resolution as required. Ability to work in crisis situations. department Global Delivery Operations .