Confirmations Specialist

“The Deal Saver”At Home Genius Exteriors, we don’t just set appointments—we protect them. As anAppointment Experience Specialist, you’ll play a key role in turning qualified leads into closeddeals — ensuring every opportunity is set up for success. You’ll ensure every scheduledappointment is solid, confirmed, and ready to roll for our outside sales reps (Home RemodelingExperts).This isn’t your average confirmation gig. This is about quality with purpose — every dial shouldmove the needle. You’ll make sure homeowners are fully prepared, aligned, and excited to meetwith us. And when a customer is on the fence? You’ll use your passion, purpose, and peopleskills to save the day—and the appointment.

What You’ll Do

• Confirm scheduled appointments through outbound calls and texts with a focus on
  

clarity, accuracy, and engagement.

• Overcome hesitations - demonstrate your strong negotiation skills—saving
  

appointments from slipping through the cracks.

• Inject energy and confidence into every interaction, leaving customers reassured and
  

looking forward to the appointment.

• Support in raising the bar on appointment quality- by communicating with appointment
  

setters and offering valuable feedback.

• Re-engage canceled or missed appointments with optimism and strategy—turning “not
  

now” into “let’s make it happen”.

This Role Is Perfect If You

• Thrive on fast-paced communication and can build rapport effortlessly.
• See a “maybe” as a challenge—not a defeat.
• Are passionate about people, motivated by goals, and driven by outcomes.
• You enjoy bringing a little order to the madness and catching the small stuff before it
  

snowballs.

• Want to be part of a company that’s growing fast—and taking you with it.
  

What You’ll Need

• Phone presence that’s confident, warm, and clear (conversational, not just someone
  

who can read the script!)

• Strong attention to detail and a knack for spotting issues early to keep appointments on
  

track.

• Must have experience with home improvement confirmation
• Reliable, coachable, and committed to crushing team goals.
• A sense of humor and a healthy dose of grit—we work hard and have fun doing it.
  

What’s In It For You

• Competitive hourly rate + performance bonuses
• In-office team environment with upbeat energy and supportive leadership
• Clear path to growth—this is a department that is vital to the success of the organization.
  

We will grow with the business.

• Weekly recognition, fun contests, and team celebrations
• Comprehensive benefits package — including Health, Dental, and Vision
  

Let’s Talk!
If you’re ready to help us lock in appointments, reduce fallout, and raise the bar, we’d love tohear from you. Apply today and become the glue between appointment setting and sales atHome Genius Exteriors — where strong performance leads to real rewards!<