Communication Coach

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First POSITION SUMMARY The Language and Communications Leader will be responsible for delivering training programs that enhance the language proficiency and communication skills of our teammates The ideal candidate is a skilled communicator who can facilitate engaging and effective training sessions SPECIFIC RESPONSIBILITIES Training Delivery and Customization Conduct interactive and engaging training sessions for teammates to improve language skills, cultural awareness, and interpersonal skills Utilize a variety of teaching methods, including workshops, presentations, role-playing, and multimedia resources Tailor training programs to meet the specific needs of different campaigns and job roles Adapt training content to address cultural and language nuances relevant to the campaign's global operations Coaching Develop individualized language coaching plans that cater to the unique needs and objectives of each campaign/LOB Provide one-on-one coaching sessions that focus on core language competencies (e g , vocabulary, grammar, fluency, and cultural nuances) Offer constructive feedback and guidance during coaching sessions to help teammates improve their language skills Set achievable goals and milestones for teammates and track their progress Assessment and Feedback Administer preand post-training assessments to evaluate the teammates' language proficiency and communication skills Provide constructive feedback and individualized coaching to help teammates improve their communication abilities Reporting and Documentation Track and report on the progress of participants, identifying areas for improvement and suggesting additional training as needed Maintain accurate records of training sessions, attendance, and assessment results The success of the LCL will be measured through: Performance of learning programs deployed (reaction, performance, etc) On-time delivery of projects managed Feedback from learners and key stakeholders EDUCATION Bachelor's degree in Linguistics, Communications, Education, or a related field with a background in CEFR/Language training WORK EXPERIENCE 2-3 years of experience facilitating communications training and coaching OTHER SKILLS Excellent (verbal and written) communication skills (CEFR C1 level, non-negotiable) Strong understanding of language acquisition principles and adult learning theory Cultural sensitivity and awareness Strong analytical and problem-solving skills Proficiency in using training software and tools Ability to work independently and collaboratively in a fast-paced environment Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions Ability to interact with peers, management and other departments in a professional manner Ability to manage time effectively and efficiently Self-motivated and directed with keen attention to detail How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www taskus com/careers/