Commercial Excellence Manager

Job Description

Commercial Excellence manager The position / About the Job: Owns the awareness-to-lead-to-order process. Local point of contact in the global community for CRM-related topics and local ambassador of data quality efforts. Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation. Champions and supports company's ways to market and segmentation efforts. Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy. Key Tasks and responsibilities: Generally, and as Cluster Excellence Area (EA) manager: Manager and leader for all the people working in the EA and keep local team informed about global communities. Local strategy and roadmap for EA-related topics. Represent local needs in EA global communities. Ensuring that all sales companies are prioritized and in focus according to strategy. Collaborating with other EAs to secure local agenda and strategy. Engage sales companies management teams on EA related topics. Challenging mindset and transformational leaders in EA. Responsible for securing results connected to EA in each sales company in the Cluster. Specifically, as Commercial Excellence manager, and at a cluster level: Plan and execute commercial support activities based on marketing plan priorities. Responsible for engaging local organization on the key CRM processes (lead, opportunity, contact and account mgmt.) Collects and prioritizes local CRM needs to support the Lead-to-Cash IT development. Collects and prioritizes local needs in terms of data visualization. Ensure the continuous progress on our data quality journey according to local and global requirements. Translates customer and commercial data into insights to support decision making and support the sales company Transformation. Local champion for the Customer Experience process, ensuring the process runs smoothly and the data generated is translated into local strategic initiatives to improve customer experience. Champion supporting our segmentation efforts and ensuring local progress. Leader for all Commercial Excellence related priorities and activities: design, activation and follow through. Contributor to Commercial Excellence cluster and/or global initiatives. Knowledge and Skills Experience - Minimum 5 + yrs in Commercial Excellence Qualification - BE / MBA from Premium institutes / B Schools o Good knowledge of IT ecosystem (CRM, ERPs etc.) o Ability to translate data into actionable insights to support strategic decisions. o Proactive personality and excellent communication skills o Advanced in stakeholder management o Advanced general business knowledge: o Marketing and sales connected to the customer journey. o Funnel management. o Customer experience management. o Account and contacts management. o Customer segmentation Core Competences and Expected Behaviors: Acumen o Able to quickly understand the core of a problem and focus on the most important aspects. o Able to draw valid conclusions from large amounts of complex information. o Develops impactful strategies in accordance with the business vision. Judgment & Decision making o Makes things happen. o Quickly and aptly assesses the potential consequences of different actions related to any situation or task. o Acts with confidence and clarity Networking & influencing o Quickly builds fruitful networks inside and outside the organization. o Creates significant and meaningful impact in the wider organization and externally by aptly applying relational skills. o Is a strong team player and facilitates collaboration between others. Leading others & self o Empowers others by providing the clarity, resources and support they need to succeed and be accountable. o Challenges self and others to reach higher levels of performance in ways that triggers personal growth. o Dares to address low performance, and to hold self and others accountable for their actions. Who you are? You are innovative and solutions oriented. You're driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better, day after day. Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets. If youre also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where youll find a world of career-building opportunity.