Commercial Excellence Manager

Job Description

The Commercial Excellence Team The Commercial Excellence team (part of Company's broader Pricing, Planning, and Alliances organization) supports the success of Company commercial team by acting as a center of excellence for client onboarding, completion of vendor forms, due diligence questionnaires, and other associated activities as required, for both new and existing clients. Our Commercial Excellence team is passionate about our customers and their business, anticipating their needs, demonstrating our understanding of what actionable value is derived from our platform, and supporting them in their partnership with Company. Our goal is to exceed their expectations by providing white glove service with due diligence questionnaires, requests for information, vendor forms, and being a go-to resource on who all the internal subject matter experts are within the business. Responsibilities In this role of Commercial Excellence Manager, you will: Report directly to the Global Head of Pricing, Planning Support Account Managers (AMs), Senior Account Managers (SAMs), and Key Account Directors (KADs),Strategic Solution Sellers, and Client Success Managers (CSMs) with completion of vendor forms and due diligence questionnaires (DDQs). Complete all but the most complex of forms unassisted, and work with commercial excellence colleagues to ensure that output is reviewed for quality assurance prior to delivery to clients. Contribute required content to requests for information (RFIs) and requests for proposal (RFPs) Work with project team to implement Responsive.io platform for completion of all commercial excellence work, RFIs and RFPs. Become an expert in the use of responsive.io and continue to drive its adoption and evolution, particularly to improve efficiency and accuracy of RFP response drafting. Onboard new clients (from a vendor form/due diligence perspective NOT product onboarding or entitlement) and support the development of commercial relationships through both proactive and reactive outreach. Determine optimum channel for client communication on a case-by-case basis, but primarily via email. Support AMs, SAMs, KADs, Solution sellers and CSMs with client questions via email and Teams. Join client calls as and when required. Support with ad hoc projects in efforts to achieve our revenue goals. This role will alternate working Indian and US working hours on a monthly basis offset with commercial excellence colleague(s). Expected Outcomes Demonstrate ownership and passion around your development and growth Demonstrate ownership of your goals, milestones, and accomplishments Be described as an excellent Commercial Excellence Manager by your peers, Sales & SME Teams Form trusted partner relationships with internal stakeholders and clients Meet all requested deadlines and manage internal/external expectations on deadlines Communicate openly with the Commercial Excellence colleagues and reach out to them for support in a timely manner Good understanding of the products and offerings of all Comapny's Brands: Occasional travel Requirements To be considered for this you should: Be a true team-player, embodying our organizational values Be able to receive and provide honest feedback with a high level of empathy, focusing on fostering a positive and open team environment Have a basic understanding of our clients: Industry (pharmaceutical, biotechnology, medical devices, and life sciences), financial (buy-side and sell-side), and other (academia and government). Have the ability to prioritize and execute different deliverables and ensure goals and deadlines are achieved promptly Be able to focus on working systematically and methodically on a task in a fast paced and deadline driven environment Be detail-oriented, proactive, flexible and able to handle multiple projects simultaneously Be solution-focused, creative, self-motivated Have the capability to adapt and evolve within various environments and teams Be able to work with colleagues at varying levels of the organization and readily incorporate feedback. Have a strong affinity for independent work. As this is a remote role, the candidate should ideally have prior experience operating effectively and efficiently in a remote environment. Have a bachelors degree or equivalent in a combination of schooling and/or experience Have 5 years of experience in a proposals, sales operations support, project management, client success or similar role Be competent in Microsoft Suite (Excel, Word, SharePoint, etc.) Have demonstrable experience using Salesforce Have a basic understanding of navigating and updating Monday.com Be happy to alternate working Indian and US working hours on a monthly basis offset with commercial excellence colleague(s) Benefits Health Insurance Provident Fund Reimbursement of Certification Expenses Gratuity 24x7 Health Desk