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Spes Manning Solutions LLP
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Colossal Hiring For BPO --UG / Grad - Fresher/Experience 3-4 Easy Step

Colossal Hiring For BPO --UG / Grad - Fresher/Experience 3-4 Easy Step

Spes Manning Solutions LLP

0 - 5 years

2 - 6 Lacs

pune

Posted:4 hours ago| Platform:

Apply

Skills Required

blended process inbound voice process customer support chat support international voice process international bpo international calling outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Colossal Hiring For BPO --UG / Grad - Fresher/Experience 3-4 Easy Step
Job Opening: International Voice / Blended Process - Pune Location

Location:

Pune, Maharashtra

Process:

International Voice / Blended (Logistics, Retail, Insurance)

Job Overview

Join our dynamic and fast-paced international BPO team! We are hiring for voice and blended processes, offering excellent growth opportunities and a competitive salary package. Whether you're a fresher or an experienced professional, this is your chance to build a global career in customer service.

Key Responsibilities

Handle inbound and outbound customer calls and chats (as per process requirement)
Resolve customer queries with empathy and professionalism
Meet quality and performance targets (AHT, CSAT, FCR, etc.)
Maintain accurate records of customer interactions
Ensure adherence to process compliance and guidelines

Eligibility Criteria

Minimum
HSC (12th pass)
or
Graduate in any discipline
Freshers
with good English communication skills are welcome
Experience in international voice/blended BPO
will be an added advantage
Excellent spoken English and ability to handle global customers
Willingness to work in
rotational shifts and night shifts (5 Days working, 2 Days OFF)

Skills Required

Strong verbal and written communication
Customer-first attitude
Good problem-solving and interpersonal skills
Basic computer and MS Office knowledge

Why Join Us?

Attractive salary & performance incentives
International exposure
Great work environment & team culture
On-the-job training and career development

Note:

No virtual rounds of interview.

References are highly appreciated.

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Colossal Hiring For BPO --UG / Grad - Fresher/Experience 3-4 Easy Step