Collections Manager

Job Description

Role & responsibilities Preferred ca Key Responsibilities: Achieve Collection Targets: Meet monthly and yearly targets for roll forward, loss provisioning, and other collection parameters. Focus on resolving arrears and minimizing delinquency. Drive collections through various strategies and initiatives. Team Management: Manage a team of collection managers and field collection agencies. Ensure employee/agency quality through recruitment and performance management. Motivate and guide the team to achieve targets and deadlines. Collection Process Management: Implement and execute collection strategies to minimize delinquency and optimize collections. Monitor and report on key performance indicators (KPIs) related to collections. Ensure adherence to company policies and legal guidelines. Coordinate with other teams, including call centers, credit teams, and operations teams. Customer Relations: Negotiate with customers in cases of non-payment. Build relationships with key clients to ensure timely collections. Ensure customer satisfaction by resolving issues quickly. Other Responsibilities: Prepare monthly feedback reports on payment collections. Stay informed of legislative and procedural changes regarding debt collection. Conduct asset verifications and possession as per SARFESI / Section 9 process. Represent the organization in front of legal/statutory bodies. Allocate work to field executives and ensure adherence to SLAs. Required Skills: Leadership and Team Management: Proven ability to lead, motivate, and manage a team to achieve targets. Negotiation and Communication: Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers. Analytical Skills: Ability to analyze data, identify trends, and develop strategies to improve collection performance. Problem-Solving: Ability to identify and resolve collection issues. Knowledge of Debt Collection Laws and Procedures: Familiarity with relevant laws and regulations related to debt collection. Computer Skills: Proficiency in using relevant software and systems. ndidate profile share your cv on: radhika.rana@vrindaglobal.com