Collections Manager

Job Description

Key Responsibilities Develop and implement collection strategies to reduce delinquency rates. Analyze data to identify trends and opportunities for improvement. Create action plans for high-risk accounts and early intervention. Lead and mentor a team of collections agents. Conduct training sessions on negotiation, customer service, and compliance. Set performance targets and monitor team productivity. Review and enhance collections processes for efficiency. Collaborate with other departments to resolve issues. Implement advanced collection tools and technologies. Ensure compliance with regulations and company policies. Prepare and present reports on collections performance. Stay updated on industry best practices and regulatory changes. Develop strategies to maintain positive customer relationships. Handle escalated cases and negotiate settlements. Implement customer feedback mechanisms. Qualifications Bachelor’s degree in Finance, Business Administration, or a related field. Experience in collections of unsecured personal loans through Telecalling and collections through digital campaigns. 6+ years of experience in collections management in B2C collections. Team handling experience of 3+ years. Proven track record in managing and reducing delinquent accounts. Strong leadership and team management skills. Excellent analytical skills and proficiency in data analysis. In-depth knowledge of collections processes and regulations. Strong negotiation, communication, and interpersonal skills. Proficiency in collections software, CRM systems and MS office. Attributes Strategic thinker with innovative solutions. Results-oriented and able to meet targets under pressure. High level of integrity and commitment to compliance. Strong problem-solving skills and attention to detail. Show more Show less