Collections Analyst

Responsibilities

• Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business
• Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis
• Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)
• Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business
• Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios
• Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
• Responsible for Unapplied Cash resolution and prevention
• Prepare reports and attend cash calls with Business
• Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.
• Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)
• Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)
• Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)
  

Qualifications

Qualifications, Experience:

• Graduation in Commerce, Finance or related field
• Experience in finance, accounting, collections or any other Accounts Receivables department
• 7-8 years of directly related experience, preferably in credit/collections
  

Professional Skills And Knowledge

• Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices.
• Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal environment.
• Strong problem solving, interpersonal, and financial analysis skills
• Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.
• Excellent communication skills to perform calls and negotiation with customers
• Excellent written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
• Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access
• Knowledge of SAP A/R , SalesForce systems highly desirable.
• Fluent English necessary. Knowledge of 1+ other languages is a plus:
• Green belt Certification is a plus
  

About Us