Collection Telecaller

Job Description

Job Title: Banking Collections ExecutiveDepartment: Collections & Recovery Location: Begumpet Employment Type: Full-time Experience: 0–3 years (Freshers can apply) Reporting to: Collections Manager Job SummaryWe are seeking a diligent and goal-oriented Banking Collections Executive to manage overdue accounts and ensure timely recovery of outstanding dues. The role involves regular follow-ups with customers, negotiating repayment plans, and ensuring adherence to company and RBI-compliant recovery protocols. Key ResponsibilitiesContact customers via phone calls, emails, and field visits for EMI/loan recovery. Explain account status, payment terms, and consequences of default. Negotiate and implement suitable repayment plans. Maintain accurate records of calls, payment commitments, and recovery updates. Follow RBI and bank-specific collection guidelines and compliance policies. Coordinate with legal and field recovery teams for escalated cases. Meet monthly recovery targets and report performance regularly. Identify fraud or non-traceable accounts and escalate as needed. Key RequirementsBachelor’s degree in any discipline (preferred). 0–3 years of experience in banking/NBFC collections or customer support. Strong communication and negotiation skills (Telugu, English, and Hindi preferred). Basic computer skills (Excel, CRM tools, MIS reporting). High level of patience, persistence, and professionalism. Willingness to travel for field visits if required. Preferred AttributesPrior experience in personal loans, credit card, or two-wheeler/vehicle loan collections. Understanding of RBI recovery norms. Ability to work under pressure and meet deadlines. BenefitsFixed salary + performance incentives. Travel allowance (if applicable). Career development and training opportunities. Friendly and supportive team environment.