Collection officer - mortgages-Ludhiana

As a Collections Officer specializing in Home Loans Collections at Ludhiana location, your role involves maintaining accurate records of collection activities, adhering to regulations, collaborating with internal departments, providing excellent customer service, identifying accounts for further action, preparing notices, and meeting collection targets. Key Responsibilities: - Maintaining accurate and up-to-date records of all collection activities. - Adhering to all relevant federal, state, and local regulations. - Collaborating with internal departments such as legal and loss mitigation. - Providing excellent customer service and resolving borrower inquiries. - Identifying and escalating accounts requiring further action, such as foreclosure. - Preparing and sending notices, including demand letters and default notices. - Meeting monthly collection targets and goals. Qualifications: - Minimum of 1 year of experience in Mortgage loans collections. - Proven track record in managing delinquent accounts. - Excellent communication and negotiation skills. - Strong understanding of collection laws and regulations. - Ability to work independently and as part of a team. - Proficiency in relevant collection software and MS Office. Please note that this role is based in Ludhiana.,