Collection Manager

Job Description

An ideal candidate will be responsible for Follow-up with customers for their overdue amounts, while adhering to internal and external guidelines on code of conduct (COC) Responsible for improvement of Late bucket delinquency Meet collections targets on late delinquency through set KPIs Improve recovery rates on write off Portfolio Collection Discipline, Proper receipting, Audit Ratings Daily field visits and follow ups, ensure 100% coverage of field account, escalate problematic cases for further action, ensure feedback for each case is documented at the end of day. Ensure feedback through handoff of previous bucket cases and escalate variance if any. To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively To do reconciliation of payments and ensure timely deposit of cash payment in the system. To comply with the process, procedures as always defined and ensure its effective implementation To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal actions where warranted, with the support of Legal team To support the business on data quality management i.e. improving the quality of customer information available through timely feedback