Collection Manager

Job Title: Collections Manager

Reporting To : Head of Operations

Location: Chennai

Objective :
Oversee and execute effective loan recovery and collections strategies to reduce NPAs and ensure timely inflows across commercial vehicle and MSME secured finance portfolios.

Key Responsibilities:

· Develop and implement collections policies aligned with company risk and credit frameworks.

· Manage daily collections operations including overdue follow-ups, settlement negotiations, and legal recovery efforts.

· Monitor portfolio aging, delinquency trends, and initiate corrective actions to optimize recovery.

· Lead and train collections teams ensuring adherence to regulatory and ethical standards.

· Coordinate with credit, legal, and operations teams on escalation and resolution of recovery issues.

· Manage external recovery agents, law firms, and third parties for enforcement actions.

· Maintain comprehensive MIS reporting on collections performance, recovery status, and NPAs for senior management.

· Ensure compliance with RBI guidelines on asset classification, provisioning, and recovery procedures.

· Drive process improvements leveraging automation, analytics, and customer engagement to reduce defaults.

· Implement robust customer grievance redressal mechanisms related to collections.

· Manage hard bucket collections: oversee identification, monitoring, and intensive recovery efforts on stressed and critical NPA accounts, ensuring closure and minimizing write-offs.

Required Experience:

· Minimum 10 years of experience in collections in NBFCs, banks, or financial institutions with expert knowledge of secured lending and MSME portfolios.

· Strong understanding of RBI regulatory guidelines on asset classification, provisioning, and recovery processes.

· Demonstrated leadership in managing large, dispersed collections teams and delivering sustained recovery results.

Competencies:

· Excellent negotiation, communication, and team management skills.

· Analytical and data-driven approach to portfolio risk assessment and collections strategy.

· High integrity and commitment to ethical debt recovery.

Qualification:
Graduate or higher; certifications in credit or recovery management preferred.

Additional Requirements:

· Proficient with collections software, CRM systems, and MS Office.

· Ability to work under pressure while maintaining professionalism and regulatory compliance.

Job Type: Full-time

Pay: ₹100,000.00 - ₹120,000.00 per month

Work Location: In person