Collection Executive

Role Overview

Mortgage Loans and Commercial Vehicle Loan

Key Responsibilities

Account Follow-up & Communication

• Contact customers with overdue mortgage or commercial vehicle loan accounts via phone, visits, SMS, email, and notices.
  
• Understand the customers financial situation and identify reasons for delinquency.
  
• Provide repayment support and guidance while maintaining a professional and customer-centric approach.
  

Field Collection & Recovery

• Conduct field visits to follow up on overdue payments and verify customer details.
  
• Inspect vehicle/assets financed to assess condition or repossession feasibility (commercial vehicles).
  
• Coordinate with repossession agents/vendors when required.
  

Negotiation & Settlement

• Negotiate repayment plans, restructuring, settlements, or foreclosure-based resolutions.
  
• Ensure repayment terms are in compliance with company policies and RBI guidelines.
  

Escalation & Legal Coordination

• Escalate high-risk or non-responsive cases to the legal/recovery team.
  
• Initiate foreclosure (for mortgage) or repossession/legal action (for vehicles) when necessary.
  

Reporting & Documentation

• Maintain accurate records of interactions, collection updates, legal notices, and field visit reports.
  
• Share periodic MIS reports and performance updates with the collections manager.
  

Skills & Competencies

• Strong communication and negotiation ability
  
• Field collection and customer handling experience
  
• Knowledge of legal process (foreclosure, loan recovery, repossession)
  
• Good documentation and reporting skills
  
• Self-driven, disciplined, and target-oriented mindset
  
• Ability to work under pressure with high accountability
  

Preferred Background

• Candidates with experience in

  mortgage loans, home loans, commercial vehicle finance, auto loans, LAP, SME loans, or asset recovery

  will be preferred.

Benefits Offered

• Competitive Salary + Attractive Incentives
  
• Career growth within Collections, Credit Control, and Recovery Operations