Collection Associate

Job Description

Roles and Responsibilities:. Proactively contact interested leads via phone, email, and WhatsApp to complete collection formalities. Connect with NBFC partners to expedite loan approvals through various communication channels. Educate customers on payment terms, timelines, and financial assistance options. Generate payment links for learners opting for manual payments and assist them in timely transactions. Negotiate payment plans for overdue accounts and remind customers of pending payments. Accurately track and document collection efforts in CRM and Google Sheets. Collaborate with NBFCs, sales, and customer support teams to address payment-related issues. Identify and escalate non-responsive accounts for further action as needed. Maintain a professional and empathetic approach in all interactions to enhance customer experience. Meet and exceed monthly collection targets while adhering to compliance and ethical practices. Requirements:. 1+ years of experience in collections, customer service, or a related field (preferably in Ed-Tech, NBFC, finance, or BPO). Strong negotiation and communication skills, with the ability to handle challenging conversations professionally. Familiarity with CRM tools and collection management systems is advantageous. Understanding of installment payment models, EMI structures, and financial assistance programs in the education sector. Ability to thrive in a fast-paced environment and meet tight deadlines. A bachelors degree or equivalent qualification is preferred. Show more Show less