Collection Associate

Job Description

Key Responsibilities: • Generate and manage in-house leads from business owners seeking financing. • Interface with small business owners to assess their financing needs and recommend suitable financing solutions. • Guide prospective clients through the financing process, from prequalification to closing. • Handle documentation, coordinate with internal teams, and resolve customer queries efficiently. • Demonstrate the ability to close deals while meeting customer expectations. • Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding. • Work with customers to ensure timely repayment, negotiate new payment terms, and address other collection-related issues. • Track promised payments to ensure receipt. • Use Sales and Collections portals to monitor progress. • Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilize skip tracing for default customers. • Develop strategies to increase collections and manage outstanding accounts. • Collaborate effectively with team members and supervisors to ensure smooth departmental operations. • Meet crucial deadlines consistently. • Work closely with credit underwriters during the underwriting process. • Communicate and follow up with clients regularly. • Meet or exceed team productivity goals. • Ensure high levels of client satisfaction by providing prompt responses and solutions to their challenges. • Possess strong phone contact handling skills and active listening abilities.