Job Description

Key Accountabilities & Responsibilities • To attend service maintenance calls for all FANUC products viz. CNC, Robots and CNC machines [Robodrill - VMC, Robocut - Wire EDM & Roboshot - Plastic Injection Molding Machine]. • Provide technical support to customers; identifying and resolving customer challenges. • Provide routine service support in respective zone accounts to execute agreed upon customer system assurance and continuous improvement plans. • Develop strong relationships with the key stakeholders in the respective zone customers. • Engage in problem solving by performing system analysis, interpreting data and providing recommendations to ensure customer operations are performing at optimal levels. • Follow up with the customers for pending payments.(Accounts Receivables) • Assist Sales team with market information on start-ups of new applications in both existing customers and in new accounts. • There will be travel within assigned sales territory (local & overnight). Profile Expectation: • Diploma / BE/ B. Tech in Electrical/ Electronics/ Mechatronics/ Mechanical Engineering with 60% above throughout academics. • 3+ years of experience in CNC maintenance is must.