Cluster Manager

Job Description

Role & responsibilities Manage overdue collections for hard bucket (90+ DPD) accounts within the assigned cluster. Develop and implement recovery strategies for delinquent accounts. Ensure effective follow-up with customers for repayment and settlement. Monitor and drive performance of collection agencies and in-house teams. Coordinate with the legal team for initiating legal actions such as Section 138 (Cheque Bounce cases), SARFAESI, Arbitration, Lok Adalat, and civil suits . Manage repossession and auction of assets in compliance with regulatory guidelines. Ensure timely execution of legal notices and settlements. Handle a team of field collection executives and agencies across locations. Drive performance of collection agencies through structured reviews and training. Ensure adherence to compliance and fair collection practices. Maintain and analyze collection reports (bucket-wise, resolution rates, agency performance, etc.). Provide periodic updates to senior management on collection efficiency and challenges. Engage with customers for settlements, restructuring, and resolution of disputes. Ensure customer grievances related to collections are handled professionally. Key Skills & Competencies Strong knowledge of recovery laws & RBI guidelines . Experience in hard bucket collections (90+ DPD) . Ability to manage multiple teams. Proficiency in MIS & data analytics for collections. Negotiation and persuasion skills. Willingness to travel extensively across locations. Qualification & Experience Education : Graduate/Postgraduate. Experience : 5-10 years in collections, recovery, or asset management, preferably in BFSI/NBFCs. Industry Preference : Banking, NBFCs, Microfinance, Fintech, or Recovery Agencies. Other Details Salary : As per industry standards. Work Mode : Field + Office-based role.