Cloud Engineer L2

Job Description

Job Description: Member of 24x7 Cloud Network Operations Centre Working on escalated/production issues and providing solutionadhering to the SLA Guide L2 engineers & work alongside for troubleshooting Take ownership of customer issues reported and see problemsthrough to resolution Research, diagnose, troubleshoot and identify solutions toresolve customer issues Should be knowledgeable in Server Administration (Windows/Linux) Preferred Skills: Strong hands-on knowledge of setting up production, stagingand dev environments on AWS Should be knowledgeable in ServerAdministration (Windows and/or Linux) Strong SQL/Windows administration experience preferablywith certification Strong Database administration experience preferablywith certification Web server configuration, fine tuning andmanagement AWS Cloud certifications - Professional level Experience working on Cloud computing, DevOps,CI/CD Guiding juniors to perform their roleeffectively Excellent oral and written communicationskills Intermediate++ - Windows & Linux Customer interaction experience Strong networking knowledge (LAN/WAN, IPaddressing & Subnetting, HTTP(S), FTP, SMTP, VPN) Experience working on Scripting languages Exposure to Automation, DevOps Experience working on ticketing system Familiar with ITIL processes Should be flexible to work in rotationalshifts