Cloud Azure Admin

As a Cloud Azure Admin at Wipro Limited, your role involves resolving, maintaining, and managing clients" software, hardware, and network based on service requests from end-users. Your primary objective is to ensure client satisfaction by delivering timely and high-quality solutions within defined SLAs. Key Responsibilities: - Ensure timely response to all tickets raised by client end-users. - Solution service requests while upholding quality standards. - Act as a custodian of clients" network, server, system, storage, platform, infrastructure, and other equipment to ensure proper functioning and upkeep. - Conduct root cause analysis of raised tickets and develop action plans for issue resolution. - Provide immediate resolution to high-priority tickets/services. - Install and configure software/hardware based on service requests. - Adhere to timeliness for issue resolution according to priority to manage client expectations and prevent escalations. - Provide application/user access as per client requirements for prompt solutions. - Track tickets from acceptance to resolution stage as per defined resolution time. - Maintain timely backup of important data/logs and management resources to maintain client satisfaction. - Coordinate with on-site team for complex problem resolution and ensure timely client servicing. - Review logs collected by Chat BOTS to ensure timely resolution of service requests/issues. Qualifications Required: - Mandatory Skill: Cloud Azure Admin - Experience: 3-5 years (Note: Additional details of the company have been omitted as they were not present in the provided job description.),