Clinical Coordinator (Freelance)

Job Type: Independent Contractor / Freelance Location: 100% Remote (Must be based in Kerala/India) Availability: Intermittent, On-Call (Primarily Evening Shift Support) Compensation: Competitive Monthly Retainer + Performance Commission

• 
  
• Ultimate Flexibility: This is an intermittent work role. You are not required to stare at a screen for 12 hours. You must be available during your set window to process urgent patient requests (usually bursts of 10-20 minutes).
• 
  
• High Impact: You are the human element of our product. Your professionalism ensures our high-ticket programs and doctor consultations run perfectly.
• 
  
• Purpose-Driven: You will be helping patients get fast, safe access to medical advice.

This is the entire scope of the project. We are looking for someone to own this process:

Consultation Management :Manage the flow of all doctor consultations.Critical (Needs fast response)

Order ProcessingManually create service orders in our system for patients who pay via GPay or Bank Transfer.Daily task

Patient Coordination :Act as the primary point of contact for patient inquiries via WhatsApp/Phone.High Priority (Must respond in under 15 min)

Prescription Workflow: Receive prescription details from doctors, create the professional PDF, coordinate digital signature (if required), and send the final PDF to the patient.High Priority

Accountability Calls:Run 15-minute scheduled Welcome and Graduation calls for course students (as per Dofody scripts).Scheduled task

• Medical Credibility: Active Nursing (GNM/B.Sc) or Paramedical Certification.

• Fluency: Fluent in Malayalam (essential) and professional English.

• Tech Stack: Must be proficient in Google Meet (host controls), Google Sheets, WhatsApp Business, and basic PDF creation/editing.

• Integrity: Must understand and adhere to strict patient confidentiality rules.