Clinical Administration Coordinator Senior

Job Description

We are seeking an experienced call center agent with 6+ months in a customer facing role to handle both inbound and outbound calls resolve customer queries and deliver exceptional service you will engage with customers across areas such as support technical assistance sales or billing ensuring adherence to performance and quality standards. Primary Responsibilities: Customer interaction: Manage high volumes of inbound and outbound calls Issue resolution: Address concerns related to products services orders or accounts promptly Documentation: Accurately log interactions and transactions using scheduling systems Performance metrics: Meet KPIs example, call handling, Quality, after call documentation CES scores etc. Escalation handling: Route complex issues to specialized teams while maintaining communication Product knowledge: Stay updated on company offerings to provide accurate information Compliance: Follow scripts protocols and data security guidelines Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 12th/2nd PUC or equivalent (graduates preferred but not mandatory) 6+ months in a call center environment or customer service role Communication: Demonstrated clear verbal and written skills, active listening and empathy Problem solving: Demonstrated ability to troubleshoot and escalate conflicts Time management: Demonstrated ability to prioritize tasks in a fast-paced environment Adaptability: Comfortable with changing workflows and new tools