Clinic Manager

Job Title:

Work Location:

Working Days:

Employment Type:

Company website

Role of an Manager - Clinic in The Esthetic Clinics Chain

1. Operations Management

• Oversee day-to-day functioning of the clinic.
• Ensure all departments (reception, nursing, technicians, doctors, housekeeping) are working in coordination.
• Monitor inventory of medical supplies, skincare products, consumables, and equipment.
• Ensure SOPs (Standard Operating Procedures) are followed for treatments, hygiene, and client handling.

2. Staff Management

• Supervise clinic staff: front desk, patient care executives, therapists, support staff.
• Assist in recruitment, onboarding, and training of staff.
• Schedule staff shifts and ensure adequate manpower at all times.
• Conduct performance evaluations and support team development.

3. Client Experience & Relationship Management

• Ensure clients receive a premium, smooth, and professional experience.
• Resolve escalated customer complaints or service issues promptly.
• Monitor client satisfaction scores (e.g., feedback, NPS) and take corrective actions.
• Build rapport with high-value clients and maintain loyalty.

4. Sales & Business Development

• Drive monthly revenue targets and clinic performance.
• Collaborate with the marketing team to promote clinic offers, packages, and events.
• Track KPIs such as client footfall, conversion rate, repeat visits, etc.
• Upsell/cross-sell services and products through team coordination.

5. Compliance & Quality Control

• Ensure adherence to clinical safety protocols, hygiene, and legal regulations.
• Maintain proper documentation and licenses.
• Coordinate periodic audits and certifications (if applicable).

6. Coordination with Head Office / Regional Team

• Submit daily/weekly/monthly reports on revenue, performance, and challenges.
• Implement new protocols or marketing campaigns as directed by corporate leadership.
• Participate in strategic planning or expansion initiatives.

Key Skills Required

• Leadership and team management
• Strong communication & interpersonal skills
• Sales and business acumen
• Operational discipline and problem-solving
• Customer service excellence

• Familiarity with aesthetic clinical services and treatments