Job Description

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,700 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients and Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide. CIBTvisas is the premier global provider of travel visas and document procurement with an unparalleled global footprint and works closely with clients ranging from corporates to cruise lines and travel management companies to independent travellers. Key Responsibilities Primary focus - to provide excellent service to a range of travel clients. Support with light account management duties and administrative support Maintain client portals Inbox management within set SLAs Initial point of contact for invoicing queries. Liaise with the client and the finance team Client Account support including but not limited to, password resets, profile removal or movement, customer reference fields etc. Client standardised reporting Setup visa alert Portal/ kit maintenance for non-corporate clients Maintain records within the designated customer service system e.g. Freshdesk Skills, abilities and knowledge Relationship builder that earns the confidence of others by demonstrating integrity, reliability and respect; builds and sustains solid partnerships based on mutual support through a collaborative style. Demonstrated problem solving and analytical skills Ability to multi-task effectively and change gears quickly without skipping a beat, ability to prioritize among competing tasks. Organization and time management skills, rigor and attention to detail. Ability to work independently as well as be a strong team member, working collectively towards organizational goals and objectives.