Client Support Officer

About Us:

The Marriage Fit is a fast-growing organization working at the intersection of psychology, education, and technology. We provide transformative relationship and learning solutions, combining professional expertise with innovative delivery methods.

Role Overview:

We are seeking a motivated and detail-oriented Client Support Officer with over 2+ years of experience to join our team. This role primarily involves managing client inquiries, maintaining accurate records of all interactions, and efficiently scheduling appointments and follow-ups.

You will play a pivotal role in fostering strategic collaborations, driving sectoral engagement, and ensuring high-value outcomes for our clients and partners.

Key Responsibilities:

• Schedule appointments and coordinate follow-ups to ensure seamless service delivery.
• Address client concerns and provide accurate information about services.
• Manage & convince clients' calls professionally and effectively.
• Drive partnerships and collaborations across corporate, academic, and institutional sectors.
• Represent the organization in high-level interactions with stakeholders, presenting our vision and services effectively.
• Build and nurture strong relationships with industry leaders, clients, and ecosystem partners.
• Strategize and implement sector engagement initiatives to expand outreach and impact.
• Coordinate with internal teams and external stakeholders to ensure seamless delivery of services and collaborations.
• Analyze client and partner requirements, provide tailored solutions, and ensure stakeholder satisfaction.
• Maintain accurate documentation of agreements, collaborations, and follow-ups.
• Contribute to business development strategies and growth plans for new sectors and opportunities.

Qualifications:

• Bachelor’s degree in any discipline
• Strong communication, presentation, convincing, and negotiation skills
• Proven ability tobuild networks and maintain professional relationships across sectors
• Strategic mindset with strong execution capabilities and problem-solving skills
• Excellent organisational skills, with keen attention to detail and adherence to timelines

What We Offer:

• Direct exposure to business development, sectoral partnerships, and strategic collaborations
• Fast-track growth into leadership and senior management roles
• Startup environment with high ownership, autonomy, and hands-on learning
• Opportunity to contribute to a transformative mission at the intersection of psychology, education, and technology

Work Timings:

• 10:00 AM – 7:00 PM, Monday to Saturday
• One Sunday per month will be a working day, with a compensatory day off provided on the following day.
• Work from Office (HSR Layout, Bangalore)

Employment Type: Full-time | On-site | Bangalore (HSR Layout)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Application Question(s):

• Female

Education:

• Bachelor's (Preferred)

Experience:

• Customer acquisition: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Communication skills: 2 years (Preferred)

Location:

• Banglore, Karnataka (Preferred)

Work Location: In person