Client Support Manager

We are looking for a dedicated and customer-focused Client Support Manager (CSM)

About Us

CodeVyasa is a mid-sized product engineering company that works with top-tier product/solutions companies such as McKinsey, Walmart, RazorPay, Swiggy, and others. We are about 650+ people strong and we cater to Product & Data Engineering use-cases around Agentic AI, RPA, Full-stack and various other GenAI areas.

Key Responsibilities:

• Serve as the primary point of contact for client support-related queries and requests.

• Stay on top of follow-ups (FU) for all open tickets and ongoing client issues to ensure timely resolution.

• Conduct regular client check-ins to understand challenges, gather feedback, and ensure smooth service delivery.

• Collaborate closely with internal teams (support, delivery, tech) to resolve issues and maintain SLAs.

• Track, analyze, and report support performance metrics such as ticket trends, response times, and resolution quality.

• Maintain accurate documentation of all client interactions, issues, resolutions, and escalations.

• Proactively identify recurring issues and share insights for process improvement and product enhancements.

• Ensure clients receive a consistent, high-quality support experience that drives satisfaction and retention.

• Escalate critical or high-impact issues promptly to relevant teams and ensure timely follow-through.

• Assist in onboarding new clients by guiding them through support processes, tools, and best practices.

Required Skills & Qualifications:

• Bachelor’s degree in Business, IT, Engineering, or a related field.

• 1–3 years of experience in Client Support, Customer Success, Technical Support, or Account Management (preferably in IT / tech services).

• Strong problem-solving ability with a customer-first mindset.

• Excellent communication, coordination, and relationship-building skills.

• Ability to manage multiple client requests and priorities simultaneously.

• Proficiency in support tools / CRM platforms (e.g., Freshdesk, Zoho Desk, Jira) and MS Office / Google Workspace.

• Strong analytical skills with the ability to interpret support data and provide actionable recommendations.

Location- Noida Sector-62

Working Days- 6 (5 days Work from office)

Why Join CodeVyasa?

• Work on innovative, high-impact projects with a team of top-tier professionals.

• Continuous learning opportunities and professional growth.

• Flexible work environment with a supportive company culture.

• Competitive salary and comprehensive benefits package.

• Free healthcare coverage.

Here's a glimpse of what life at CodeVyasa looks like Life at CodeVyasa.

If you have any questions or need further assistance, feel free to reach out to

at shubham@codevyasa.com.