Client Support Associate

Job Description

Act as the first point of contact for clients via email, phone, or chat. Understand client needs and provide accurate and timely solutions. Coordinate with internal teams to resolve client issues effectively. Maintain detailed records of client interactions and feedback. Assist in onboarding new clients and maintaining strong relationships. Identify areas for service improvement and share client insights with the team. Candidate Requirements: Excellent verbal and written communication skills Strong interpersonal and client relationship management skills Basic computer proficiency and familiarity with CRM tools Ability to manage multiple tasks and prioritize effectively