client success engineer

Company Description

At Orbit 360, we simplify business operations by becoming a single point of contact for all operational needs. We support businesses of all sizes from small retail outlets to large enterprises globally, addressing common challenges such as coordinating multiple vendors, delayed deliveries, increased costs, and poor after-sales support. Orbit 360 provides comprehensive solutions including point-of-sale systems, staffing, recruitment, hardware and software setup, marketing, and digital solutions. We emphasize reliable service, timely delivery, transparent communication, and a single point of accountability, allowing businesses to grow faster and operate more efficiently.

Role Description

This is a full-time, on-site role for a Client Success Engineer based in Indore. The Client Success Engineer will work closely with clients to understand their technical needs, troubleshoot issues, and provide integration support. They will utilize their expertise in cloud computing, and to ensure seamless deployment and ongoing maintenance of client systems. Additional responsibilities include delivering technical training and documentation, ensuring client satisfaction through effective communication, and collaborating with internal teams to enhance service delivery.

Qualifications

• Troubleshooting and Integration skills
• Experience with Cloud Computing
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to work on-site in Indore
• Prior experience in a client-facing or technical support role is a plus