Client Services Representative

Job Description

Company Description: Vendify is an IoT SaaS that helps enterprises manage their vending machine business on a monthly subscription model. Our ERP automates the entire supply chain that keeps vending machines full all the time. Our hardware & software solution can fit into any existing machine to enable remote monitoring, digital payments, and an interactive touch interface. Cloud-managed logistics & inventory increases operational efficiency by 30%. Experience - 2years - 4 years Location - Noida Work Mode - Onsite Interested candidates can share the resumes at nitishap@vendify.in Role Description We are hiring a Customer Success & Account Executive to work directly with our Business Head . This role is ideal for someone who brings together relationship management skills, operational execution, and an eye for business impact. They will play a pivotal role in our client process, ensuring the seamless execution of projects and the highest level of satisfaction among our clients. This multifaceted role requires a blend of business development, client management, with a focus on delivering exceptional customer service. Key Responsibilities: ● Own and nurture high-value client relationships, ensuring satisfaction, retention, and account growth. ● Lead client onboarding and go-live processes, working across internal teams to deliver seamless experiences. ● Identify growth opportunities within accounts through product improvements, campaign strategy, and proactive communication. ● Manage ongoing client requests and projects end-to-end—prioritizing issues, tracking timelines, and delivering solutions with speed. ● Serve as the primary point of contact for client communication, ensuring clear, timely, and value-driven interactions. ● Create and maintain reporting systems, dashboards, and performance trackers using tools like Google Sheets, Power BI, and Google Analytics . ● Collaborate cross-functionally with Tech, Ops, and Product teams to improve customer experience and enable scalable service delivery. Candidate Profile: Strong English communication (written & spoken). Analytical thinking can analyze data and suggest improvements. Tech-savvy mindset, comfortable using dashboards and troubleshooting basics. Process-oriented approach, structured in handling and resolving queries. Ability to manage multiple conversations efficiently. Preferred Background: Experience in technical customer support, operations, or analytics , preferably in a SaaS, fintech, or B2B company. Freshers with strong communication and analytical skills can also be considered. Show more Show less