Client Services Manager

Job Description

Responsibilities: Manage a portfolio of assigned clients, building strong relationships and acting as their primary point of contact. Connect with them over a call on a weekly basis. Proactively identify client needs and provide solutions that exceed expectations. Ensure timely and accurate communication with clients, keeping them informed throughout the engagement process. Manage client service requests and resolve issues efficiently within the stipulated TAT. Track and report on key client service metrics, including customer satisfaction. Collaborate with internal teams (e.g., sales, operations) to ensure a seamless client experience. Develop and maintain a deep understanding of Adler's Den's products and services. Develop and deliver compelling presentations, decks, and proposals to clients tailored to their specific needs and preferences Qualifications: Bachelor's degree in Business Administration, Mass Communication, or a related field, preferred with events background Minimum 0 to 1 year of experience in client service or a similar customer-facing role. Excellent communication, interpersonal, and problem-solving skills. Excellent with presentations, decks & share cost sheets. Strong organisational and time management skills. Ability to prioritise multiple tasks and work effectively in a fast-paced environment. A passion for exceeding customer expectations. Proven track record of building and maintaining positive client relationships Show more Show less