Client Service Support Specialist

Job Description

Job Title: Client Service Manager Corporate Title: AVP Your key responsibilities Client Communication: Act as the primary point of contact for corporate clients regarding application support issues, ensuring clear and professional communication. Customized Support: Provide personalized support and solutions tailored to T1 corporate client's specific needs and business processes. Service Level Agreements (SLAs): Monitor and adhere to SLAs, ensuring that all support activities meet or exceed agreedupon timelines and quality standards. Client Training: Conduct training sessions for clients to enhance their understanding and efficient use of the applications. Technical Support: Provide technical assistance to Corporate Clients for various applications and software, addressing user queries and issues in a timely manner. Issue Resolution: Analyze and resolve technical issues, ensuring minimal downtime and maintaining business continuity. Deutsche Bank Corporate Bank Client Service s Collaboration: Work closely with the internal teams to improve application performance and resolve any technical difficulties. System Enhancements: Assist in system enhancements and upgrades, ensuring that applications remain up-todate with the latest features and security patches. 9. Documentation: Develop and maintain documentation for troubleshooting and maintenance processes to facilitate knowledge sharing and efficient problem resolution. Root Cause Analysis: Administer and resolve application issues, provide updates, and help root cause analysis to prevent future occurrences. End-User Support: Offer support to users, helping them understand application features and resolving any operational issues. Your skills and experience Technical Skills: Application: Hands-on experience in Banking Application Support Programming Languages: Proficiency in languages like C++, JavaScript, Python, and Ruby. Operating Systems: Knowledge of Linux/Unix systems is often essential. Database Management: Ability to manage SQL databases. Application Configuration: Skills in customizing software to meet specific needs. Troubleshooting: Strong troubleshooting skills to diagnose and resolve issues. Monitoring: Keeping track of application health and performance. Soft Skills: Problem-Solving: Excellent analytical and problem-solving abilities to handle complex technical issues. Communication: Strong communication skills to interact with team members and endusers. Customer Service: Providing technical assistance and support to customers, requiring empathy and patience. Attention to Detail: Meticulous attention to detail to identify and fix problems. Organization: Good organizational skills to manage multiple tasks and priorities. Time Management: Efficient time management to meet deadlines and service level agreements. Experience: A bachelor's degree in software engineering, computer science, information technology, information systems, or a related field is typically required. Demonstrable experience in a similar role, showing a track record of managing and supporting applications.