Client Service Executive

Job Description

Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you ll resolve technical issues, manage escalations, and maintain customer satisfaction while working night shifts. This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving. Who are we looking for? Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively. Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues concerning the severity. Desired qualifications include Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred Must be flexible to work the Night shifts Excellent client-facing skills Excellent written and verbal communication skills Deep knowledge of the product that the technician is supporting. Basic knowledge of JavaScript and JSON is an added advantage