Client Relationship Manager

Company Description

Programming.com is a global leader in next-generation digital solutions, empowering enterprises to scale effectively in a digital-first world. With over 22 years of experience and a team of 2200+ tech experts, the company has successfully executed 1000+ projects across diverse industries, including healthcare, automotive, finance, retail, and e-learning. Operating from delivery hubs in the USA, India, Singapore, Mexico, and Ukraine, Programming.com specializes in areas such as AI, machine learning, cloud enablement, digital transformation, and enterprise software development. The organization prioritizes operational efficiency, innovation, and faster time-to-market for its clients, achieving notable results such as reducing operational costs for Fortune 500 companies. With certifications like ISO 27001 and partnerships with leading technology providers such as AWS and Microsoft Azure, Programming.com leads the charge in shaping the future of technology.

Role Description

We are seeking a Client Relationship Manager for a full-time, on-site role located in Mumbai. The Client Relationship Manager will be responsible for building and maintaining positive relationships with clients while ensuring satisfaction with our solutions and services. Daily tasks will include communicating with clients, understanding and addressing their needs, coordinating with internal teams, managing client accounts, and identifying opportunities for business growth and client retention. Additionally, the role involves tracking performance metrics, resolving client issues efficiently, and delivering comprehensive reports to both clients and management.

Title: Client Relationship Manager (IT Services & Staffing)

Location: Mumbai | Work From Office (WFO) | Immediate joiners preferred

Comp: Competitive fixed + very lucrative performance-based incentives

About the role

Programming.com is hiring a Client Relationship Manager to build, retain, and grow IT services/staffing accounts. You’ll be the single point of contact for clients, ensure on-time delivery with Sales and Recruitment, and drive revenue growth.

What you’ll do

- Own key accounts: farming + selective hunting (upsell/cross-sell/new logos)

- Translate client goals to delivery plans; ensure SLA adherence and quality

- Manage SOWs/MSAs, negotiations, renewals, invoicing, and collections

- Maintain a candidate network aligned to client demand; improve time-to-fill

- Track account health, pipeline, and forecasts; flag risks and drive resolutions

What you’ll bring

- 1–5 years in Client Relationship/Account Management or BD in IT Services/Consulting or IT Staffing

- Proven revenue growth outcomes; strong stakeholder management

- Contract management, negotiation, billing/invoicing exposure

- Working knowledge of SDLC/Agile and IT hiring cycles

Nice to have

- MSP/VMS experience, rate cards, compliance/SLA governance

- Prior recruitment ops exposure (ATS, submittal quality)

How to Apply:

Email: ankit.sharma3@programming.com

Subject: CRM – WFO – [Mumbai] – [Your Name]

Include: resume, notice period (immediate/actual), location, current/expected CTC, and 2–3 lines on your biggest account growth win.

 Key Indicators for the Role - 

- Owned key IT accounts. WFO. Immediate joiners. Earn big with our accelerators.

- Grew IT services/staffing accounts before? Lead the relationship, delivery, and growth—WFO.

- CRM role in Navi Mumbai/Bengaluru. Drive revenue. Ensure delivery. Get rewarded.