Client Relationship Executive

Job Title: Client Relationship Executive
Department: Business Development
Location: Cochin, Kerala
Reporting To: Project Manager
(Preferred Female candidates)

We are looking for an energetic and customer-focused Client Relationship Executive to build strong client relationships, ensure client satisfaction, and support business growth. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to manage multiple client accounts effectively.

Key Responsibilities:
Client Management

• Build and maintain strong relationships with existing and new clients.
• Understand client needs and provide appropriate solutions or guidance.
• Ensure timely follow-ups, customer satisfaction, and service quality.
• Handle client inquiries, feedback, and resolve concerns effectively.

Sales & Business Support

• Assist the sales team with lead follow-up and conversions.
• Support in onboarding new clients and coordinating required documentation.
• Present products/services to clients and explain features clearly.
• Maintain client database and update CRM tools regularly.

Coordination & Communication

• Coordinate with internal teams (Technical, Marketing, Admin) to ensure smooth delivery of services.
• Schedule meetings, demos, and service appointments as needed.
• Maintain regular communication with clients through calls, emails, and visits.

Reporting & Documentation

• Prepare daily/weekly reports on client activities, follow-ups, and closures.
• Track client interactions, issues, and resolutions.
• Maintain accurate records of client contracts and service agreements.

Qualifications & Experience:

• Bachelor’s degree in Business, Marketing, Communication, or related field.
• 1–3 years of experience in customer service, client handling, or sales support.
• Experience in training/education/IT/technical institution domain is an added advantage.

Skills Required:

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Good negotiation and relationship-building skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and professional behavior.

Personal Attributes:

• Pleasant personality and strong interpersonal skills.
• Result-oriented with a proactive approach.
• Ability to work independently and as part of a team.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Work Location: In person