Client Relationship Executive

Job Description

Profile Summary The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them. Key Roles and Responsibilities ● Procuring existing clients through direct contact and word-of-mouth. ● Negotiating with clients to secure the most attractive prices. ● Conducting quality assurance on all produced documents including research articles, review articles, books, etc. ● Keeping the clients updated about the latest services. ● Managing a team of representatives offering customer support. ● Understanding the customer's problem and troubleshooting it with an optimal and effective solution. Knowledge and Skills Required ● Education: Any graduate or masters ● Experience: Fresher ● Knowledge of Research thesis or journals ● Excellent communication (written & verbal) ● Interpersonal and problem-solving skills ● Research and Development skills Job Type: Full-time Pay: ₹21,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Work Location: In person