Job Description

Job Title: CRM Executive Key Responsibilities: Design, develop, and maintain MIS systems Build and maintain advanced Excel reports and dashboards. Maintain confidentiality and accuracy in data handling Share regular reports with internal teams and management. Coordinate with clients for updates, meetings, and follow-ups. Collaborate with internal teams to ensure smooth operations. Track and escalate client issues to appropriate departments. Suggest additional products to existing clients (cross-sell). Promote higher-value services or upgrades (up-sell). Ensure timely communication across all stakeholders. Qualifications: Diploma or B. Tech in Electrical or Mechanical Engineering (Mandatory) 1–3 years of relevant experience in MIS, CRM operations, or client coordination roles. Proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Charts, Conditional Formatting, etc.). Strong interpersonal and communication skills—both verbal and written. Ability to manage multiple priorities and work effectively under pressure. Highly detail-oriented with a proactive and solution-driven mindset Location: Delhi NCR Show more Show less