Client Relations (US Voice) - Trivandrum

1 - 10 years

2 - 4 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services.
  • Communicate with professionalism, empathy, and clarity to address patient queries and concerns.
  • Provide accurate information regarding appointments, medical services, and follow-up procedures.
  • Build strong relationships with patients by actively listening and offering effective solutions.
  • Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns.
  • Log all interactions and updates accurately in the healthcare system.
  • Consistently meet or exceed service quality standards and performance benchmarks.

Qualifications:

  • Any graduate degree - Mandatory
  • 1 to 10 years of experience in an international voice process, preferably in healthcare process.
  • Excellent English communication skills - Mandatory
  • Good computer skills (MS Excel, Word, Typing Speed)
  • Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location).
  • Immediate joiners preferred.
  • Candidates residing in or near Trivandrum will be given priority.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Your current location.
  • How many years of experience do you have in US/UK or Australian Voice process?
  • We’re looking to fill this role urgently. Would you be able to start immediately? If not, please mention the number of days you would need to join.
  • Are you willing to work from our office in Elippode, Trivandrum, from 10:30 PM to 7:30 AM?

Work Location: In person

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