Client Relations Officer

As a Client Relations Officer (CRO) at our company, you will play a crucial role in building strong client relationships and delivering excellent customer service. Your proactive and confident approach will contribute to the growth of our team. Key Responsibilities: - Handle inbound and outbound calls to/from patients, hospitals, and doctor offices in the US. - Maintain clear and professional communication with clients and internal teams. - Ensure timely follow-ups and resolution of client inquiries. - Document call interactions and update CRM or internal systems accurately. - Collaborate with cross-functional departments to meet client expectations. Qualifications: - Strong command of US English and accent is a must. - Prior experience in a US healthcare process or international voice process is an advantage. - Excellent communication and problem-solving skills. - Ability to multitask and stay organized in a fast-paced environment. - Willingness to work night shifts. If you are passionate about delivering exceptional customer service and have the required qualifications, we encourage you to apply now or refer someone who fits. Send your resume to hr@zygasolutions.com.,