Client Operations Implementation Specialist

Role Overview: As an Implementation Specialist within the Client Operations team, you will play a vital role in managing Client Requests for Treasury Service product modifications and deletions across various account types and regions. Your responsibility will be to ensure seamless communication and coordination between clients, Sales, Service, and Implementation Support teams. Key Responsibilities: - Serve as the central point of contact and escalation for in-country Implementation Support team members. - Receive treasury service maintenance and account closing requests via Deal Manager or mailbox from client service, initiating Deal Manager requests as required. - Ensure timely completion of maintenance activities within established service level agreements. - Collaborate with Product Manager/Service to determine risk rating and procedures for requests not listed on the Risk Matrix. - Supervise inspections and audits of completed implementations. - Prioritize rush requests, assign requests for clients on the Sensitive Client list to experienced associates, and adjust special processing requirements accordingly. Additionally, manage "Unable to Offshore" client requests effectively. Qualification Required: - Bachelor's degree. - Strong problem-solving skills to identify, understand, and address operational and technical issues. - Ability to work under tight deadlines, demonstrate flexibility, and effectively organize and prioritize tasks. - Foster a client/customer-centered organization, promoting partnership and collaboration while breaking down silos. Additional Company Details: N/A,