Job Description

This role is for one of the Weekday's clients Min Experience: 2 years Location: Mumbai JobType: full-time We are looking for a dedicated and experienced client operations professional to join our fast-growing team. As a tech-savvy individual, youll play a pivotal role in driving platform value for clients and supporting enterprise SaaS implementations. You will act as a trusted advisor, helping clients overcome technical and operational challenges while ensuring seamless onboarding and adoption of the platform. With a deep understanding of enterprise software, you will provide innovative solutions to enhance the customer experience and help clients achieve their strategic objectives. Requirements Responsibilities: Ensure seamless implementation and execution of projects, while providing immediate support to product users. Train clients on product features to maximize utility and ensure value realization, including timely resolution of support tickets and adherence to SLA compliance. Engage regularly with clients to resolve queries across all product functionalities. Maintain accurate and updated records in the CRM, keeping all stakeholders informed. Own key metrics such as NPS, product adoption, change management, and user certification. Deliver structured feedback and insights to internal teams and provide suggestions for product improvements. Monitor service levels and serve as a point of contact for complex issues, ensuring swift on-ground resolution. Requirements: Bachelors or Master’s degree in Computer Science, Information Technology, Business Management, Statistics, or a related field. 2–3 years of experience in client operations, preferably with enterprise SaaS platforms. Proficient in using cloud tools like Google Analytics, CRM systems, ticketing platforms, Postman, and other system integration software. Skilled in Microsoft Office, particularly PowerPoint, Word, and Excel. Ability to thrive in a fast-paced environment, meet tight deadlines, and adapt quickly to changing priorities. Excellent verbal and written communication skills, with the ability to influence, negotiate, and conduct effective presentations and trainings. A proactive problem solver with a hands-on approach and strong willingness to learn. Energetic and confident personality with a collaborative spirit; a sense of humor is a plus. Willingness to travel extensively within and across cities (up to 100%). Key Skills: Customer Retention | Customer Support | Customer Onboarding | Client Relationship Management | Technical Product Training | Ticket Management | Enterprise Software | Customer Satisfaction