Client Management - Internship

Company Description

Globiva is one of India’s fastest-growing Business Process Management (BPM) companies, focused on delivering outstanding customer experiences for clients. Since its inception in 2018, Globiva has expanded to over 5000 employees, servicing 40+ customers from delivery centers in Gurgaon, Bangalore, and Kolkata. Driven by the principles of Employee First, Value Delivery, and Customer Focus, Globiva remains responsive to changing client needs. Our solutions range from customer interaction and content curation to finance and accounting services, ensuring high customer satisfaction and operational efficiency. To learn more, visit www.globiva.com.

Role Description

This is an on-site internship role for Client Management, based in Gurugram. The intern will assist in managing client relationships, ensuring customer satisfaction, and performing data analysis. Day-to-day tasks include communicating with clients, understanding their needs, and supporting the delivery of customized solutions. The role also involves tracking key metrics and generating reports to help improve client services.

Qualifications

• Business Relationship Management and Customer Satisfaction skills
• Strong Analytical Skills and Finance knowledge
• Excellent Communication skills
• Proactive attitude and willingness to learn
• Pursuing or completed a degree in Business Administration, Finance, or a related field
• Ability to work on-site in Gurugram