Client Integration Manager

Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!

Our Core Values:

Relentlessly Pursue Excellence

Empower People & Partners

Make a Difference

No Boundaries

Embrace Possibilities

The Client Integration/Project Manager provides project development, leadership, management, and oversight for new client implementations, new business launches for existing clients, and internal strategic projects. These projects are normally major initiatives that require corporate guidance, facilitation and oversight. They will vary depending on size and scope and will require flexible tailored project management solutions. The Client Integration/Project Manager oversees all aspects of a project using planning, monitoring, and controlling processes to ensure on time, on budget delivery. This position provides day-to-day project team management as well as communications with key stakeholders and subject matter experts to ensure successful execution. It includes direct interaction with a broad range of senior, technical, and functional managers along with subject matter experts within Arise and the client teams, often acting as the single point of contact to client leads and/or vendors.

Responsibilities:

• Manages new client implementations, new business launches for existing clients, and internal strategic projects.
• Ownership throughout the full project lifecycle – initiation, planning, execution, closure.
• Oversees and directs activities of project personnel (Arise and client/vendor) to ensure project progresses on schedule and within prescribed budget.
• Develops and executes against a detailed project plan (work breakdown structure).
• Disciplined documentation of project artifacts.
• Acts as a brand ambassador for Arise when managing external facing projects.
• Develops and delivers appropriate communications and updates to project stakeholders.
• Provides cross-functional leadership in the management of enterprise projects.
• Builds a collaborative environment for the project team.
• Effectively manages risk – escalates concerns, risks, and issues with the appropriate sense of urgency.
• Actively drives mitigation/resolution of concerns, risks, and issues.
• Analyzes project outcomes and documents lessons learned to team knowledge base.

Qualifications

• Minimum of three years of related experience managing client integrations and enterprise projects through a complete project lifecycle.
• Ability to manage client/internal relationships and instill sense of confidence in ability to deliver objectives.
• Must clearly demonstrate the ability to deliver projects on schedule, within budget, with a high degree of customer satisfaction.
• Ability to effectively communicate (written and verbally) with clients, stakeholders, and senior leadership.
• Ability to define and facilitate detailed project plans.
• Demonstrated accomplishment in successfully managing concurrent projects and cross-functional project teams.
• Demonstrated leadership qualities such as conflict/issue resolution.
• Excellent analytical and organization skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects.
• The proven ability to manage key stakeholder interests in an ambivalent culture while at the same time managing conflicting priorities and business interests.
• Bachelor's degree preferred

When smart creative and passionate people get together, the results are astounding and the opportunities limitless.

Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V