Client Coordinator + Admin

Japanese clients

Knowledge of Japanese language will be added advantage but not mandatory

1. Total exp in international clients coordination:

2. Any exp in interacting with Japanese clients?:

3. Okay for work from office role in Gurgaon(Sec-48):

4. Do you have all relevant employment documents?

5. Current Location:

6. Current CTC:

7. Expected CTC:

8. Notice Period:

Location:

Note:

Responsibilities

• Serve as the primary point of contact for Japanese clients in Gurgaon and onshore teams, addressing inquiries and providing support.
• Facilitate clear communication between clients and internal teams
• Assist clients in navigating the services and ensure they receive the best possible experience.
• Maintain and update client records and preferences to personalize services effectively.
• Gather client feedback and relay it to relevant departments for continuous improvement.
• Organize and participate in client meetings and presentations, showcasing our offerings.
• Develop and nurture strong relationships with clients to enhance loyalty and satisfaction.

Requirements

• Fluent in English, with exceptional written and verbal communication skills.
• Proven experience in client coordination or a similar customer-facing role.
• Understanding of Japanese culture and business etiquette will be a plus.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Proficient in using CRM software and help in raising invoices/bills
• A friendly, approachable demeanor and a passion for helping clients succeed.