Client Associate

Job Description

Overview: The Client Associate is responsible for Service delivery of accounting process for clients. The other responsibilities of Team Leader are - Project Management, Managing quality, System testing. Core job duties: The roles and responsibilities include the following: Handle book-keeping/accounting activities, finalization of accounts, Reconciliations & Reporting, Statutory Compliances Assist in transition of new processes from existing and new clients. Ensure all work meets with the SLA/Compliance requirements of the business and client To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working To join client service review meetings and demonstrate expertise to bring value to the client and their organisation Develop and maintain effective client relationship. To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions Ensure any compliance incidents are reported and resolved correctly To support with the creation and updates of standard operating procedures and processes To ensure the team you are a member of delivers the required levels of service performance to clients Help coach and train other colleagues to achieve the required levels of performance and productivity Support with training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters To ensure all work undertaken for clients is billed accurately To help identify new revenue opportunities with clients To support in the collection of receivables from clients To identify further opportunities for process and efficiency improvements Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets Assist in Recruitment process Assist/Provide Pre-Sales Support Communication - Managing day to day communication with Internal teams/Client/Clients consultants and Auditors/External via emails/Calls Key attributes and skills: Self-motivated Strong coordination Ability to work equally well either independently or as part of a team Plan, monitor and manage activities for self Must be enthusiastic and self-initiator Excellent in numbers with good attention to detail Good written and verbal communication skill Able to handle pressure, and good at multi-tasking Passion, energy, and enthusiasm to produce results High degree of integrity and commitment Disciplined process-oriented work style Required qualifications: 6-7 years of experience (includes 2+ years of experience in handling above job duties) B. Com, Inter CA/CMA/CWA/M. Com Experience in core accounting process Good knowledge of statutory Indian laws & compliances, TDS, I.T, GST Advance Excel skills Accounting Software Proficiency - Tally ERP Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage.