Client Account Manager - ERP

Job Description

Designation: Client Account Manager- ERP Qualification: MBA/ Bachelor's in business/ Accounting Experience: 4+ years from Finance educational background preferred Location: Bangalore About the Job: As a Client Account Manager with the company you will be responsible for managing and maintaining relationships with a company's clients or customers. This may involve coordinating with other teams within the organization to ensure that client needs are being met, as well as working with clients to understand their needs and develop solutions to meet those needs. Responsibilities: To resolve complex queries and issues of product and services. Ensure complete documentation of all activities undertaken with respect to the ticket in the case log. Working with clients to develop customized solutions that meet their needs. Keeping track of client accounts and maintaining accurate records. Ensure the Billing is on time and the Collection process also manages the same. Timely Escalate the issues (Approach to handle issues to understand when to escalate & what will be handled by themselves). Understanding customer behavior, and expectations from the product analyzing usage trends, and product adaptability to increase usage and make the product sticky. Work towards providing an excellent customer experience by going the extra mile on every interaction Maintain overall customer satisfaction levels to ensure a continuous relationship with company Upsell additional services where opportunity arises Requirements: Bachelor's degree in business, Accounting, or similar fields Good Knowledge of Accounting concepts & ERP solutions Good Knowledge of Tally is Preferable Excellent Communication skills in English & Hindi, Kannada preferable Excellent Presentation and Conflict resolution skills Proven ability to negotiate Ability to self-motivate and motivate a team A go-getter, who is hungry to be a part of a fabulous growth story Available to work 6 days a week with 1-day rotational week off Travel within City Minimum 4+ year of relevant experience is preferred