Client Account Manager

Job Description

At DigiCrackers, we’re looking for an Account Manager who thrives in fast-paced digital environments, keeps projects on track, and builds strong client relationships. You’ll manage timelines, coordinate teams, and ensure deliverables exceed expectations. This role isn’t about ticking boxes; it’s about owning the process, solving problems, and keeping everyone aligned with clear, proactive communication. If you’re great with people, better with projects, and always on top of things, we want to hear from you! What’s on Your Agenda to Take On?Be the main point of contact for clients; keep them in the loop and make sure their expectations are aligned. Break down projects into tasks, assign them, and keep things moving. Work closely with designers, developers, marketers, and the SEO team to keep everyone aligned. Stay on top of deadlines and follow up so nothing slips through the cracks. Give everything a final check before it goes out—make sure it looks great and works perfectly. Jump in to troubleshoot and adjust plans when things don’t go as expected Have a solid understanding of how SEO, ads, emails, and content fit together. Keep track of what’s done, what’s next, and what needs to be shared—like updates, notes, and recaps. Skills Required: Minimum 2 years of experience in account or project management in a digital marketing agency. You possess excellent written and verbal communication skills. You should be able to explain things clearly, handle tough conversations, and keep everyone in the loop. You’re comfortable juggling multiple projects and deadlines without getting overwhelmed. You know how to work with different personalities and keep the team motivated. You get how SEO, social media, paid ads, and other digital marketing channels work together. Familiar with project tools like ClickUp, Slack, or Hive. You enjoy working with others and believe collaboration brings the best results. You notice the small stuff and make sure things are done right. You don’t wait for problems to happen; you try to prevent them. And if they do pop up, you’re quick to jump in and fix them. Who will You Work With? Jay - Founder: To align projects with business vision and ensure high-quality delivery. Samuel - SEO Manager: To make sure strategy and content are optimized Deep and Dhruv- Designers: To ensure all the designs meet client expectations Clients – To gather feedback and manage expectations We Stand For Freedom & Responsibility: The more responsibility you’re willing to shoulder, the more freedom you’ll earn. No Punch-in/ punch-out: We trust you to manage your time and focus on results, not clock-ins. Feedback and Transparency: Everyone here, from the CEO to the interns, is a giver and receiver of feedback. Teamwork: We celebrate teamwork and believe mutual respect drives collective success. Environment of Learning: We continuously motivate our team members to learn and upgrade their skills. Career Growth: We support your growth with monthly feedback and bi-annual appraisals to recognize your progress and achievements. A Few Extra Notes: Be ready to think like a strategist, a coordinator, and sometimes even the client. You’ll be balancing priorities, people, and projects all at once. You’re not just managing projects; you’re building relationships and delivering results.