Claims Support Executive

Job Description

Answer customer queries in a positive and effective manner, both via e-mail and over the phone Identify and assess customers needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Serve customers by providing product and service information and resolving product and service problems Resolves product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution What we are looking for: Proven customer support experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritise, and manage time effectively