Manager - Claim Relationship Management
Location:
Chennai, India
About AssetPlus
AssetPlus is one of India’s fastest-growing assisted wealth-tech platforms, empoweringover 15,000 Mutual Fund Distributors (MFDs) to serve more than 1.5 Lakh retailinvestors. As we scale our insurance vertical, operational excellence is at the heart ofwhat makes the business work.We believe that the insurance purchase journey must be fast, accurate, andpartner-first. Whether it’s a lead requesting quotes or a customer awaiting policyissuance, we aim to eliminate friction, improve speed, and maximize trust — and that’sexactly what this role will drive.
The Role
-When a customer faces a claim, it's their moment of truth. You won't just manage theclaim process; you will own it, transform it, and set a new industry benchmark. As theManager of Claim Relationship Management, you are the ultimate advocate for ourpartners and their customers. You will be the strategic linchpin between AssetPlus, ournetwork of partners, and leading insurance companies, ensuring that every claimjourney is seamless, empathetic, and efficient. Your work will directly build the trust thatfuels our growth.This is a high-impact, high-visibility role for a leader who is driven by metrics, thrives on
Accountability, And Is Passionate About Delivering Excellence At Speed.
Key Responsibilities
-
- Own the end-to-end claims experience, serving as the primary advocate and
single point of contact for partners and customers throughout the entire claims
lifecycle.
- Arbitrate and resolve complex, high stakes claims escalations, mediating
between customers, partners, and insurers to deliver fair and timely outcomes
- Proactively interface with the hospital team to facilitate cashless approvals,
manage documentation requirements, and advocate on the patient’s behalf,
ensuring a seamless and stress-free experience during critical moments.
- Champion a culture of continuous learning by developing and delivering targeted
training programs on industry trends, policy intricacies, medical terminology, and
advanced claims management techniques to elevate the team's expertise.
- Cultivate and lead a high-performance team culture obsessed with continuous
improvement, consistently improving Turn-Around-Time (TAT) and quality
benchmarks through effective coaching and process optimization.
- Continuously analyze end-to-end claims value streams to pinpoint bottlenecks
and inefficiencies, designing and implementing process enhancements that
dramatically improve the speed and quality of the customer claim journey.
- Leverage data-driven insights by creating comprehensive MIS dashboards on
critical metrics
- Function as the problem solver to Sales and Policy Operations teams, providing
medically grounded and operationally viable solutions to enhance customeroutcomes
What Makes You a Fit -
- 2-3 years in Claims Operations, within a reputable insurance company. You don't
just know the steps; you understand the 'why' behind the process.
- A medical degree (BAMS/BHMS/BDS), giving you the ability to decipher medical
reports, communicate effectively with Hospitals and Partners
- Innate grasp of the end-to-end insurance lifecycle, with a passion for seamless
and empathetic claim journeys for customers.
- Exceptional communicator – able to simplify medical & policy terms to partners
and empathize with customers. Negotiate confidently with a hospital team
- You are a problem-solver - with analytical thinking, process knowledge, and
creativity to navigate challenges and find viable solutions.
- Leverage tools like Microsoft Excel to analyze trends and tell a story with data,
influencing decisions and driving strategy.
- Team Management - a leader who inspires and elevates others
