City Head – Mumbai & Pune

Location:

Reports to:

Type:

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About Us

City Head-Mumbai&Pune

Your Mission

Own and lead city-level operations

Key Responsibilities

Accountability Leadership & Team Management

• Oversee end-to-end operations for all outlets in Mumbai & Pune ensuring adherence to brand SOPs and quality standards.
•   Lead and manage

  Operations, field HR, Training, Maintenance function

  across the city.
•  Build and nurture high-performing teams with a culture of ownership, accountability, and excellence

P&L Ownership & Financial Accountability

• Take full ownership of the city’s

  Profit & Loss (P&L)

  , ensuring revenue targets, margin improvements, and cost controls are consistently met.
• Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.
• Monitor financial metrics regularly and present actionable insights to leadership.

Customer Experience & Quality Assurance

• Maintain top-tier customer service with excellent product ratings,consistent service speed and food quality standards across all stores.
• Analyze customer feedback and implement actionable operational improvements.
• Regularly audit stores for compliance, hygiene, and service standards.

Data Analysis & Decision-Making

• Leverage operational and financial data to identify performance gaps, trends, and opportunities.
• Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.
• Analyse and track dashboards and KPIs to support informed decision-making and strategic planning.

Expansion & Growth

• Partner with leadership to drive city-level growth and

  new store launches

  .
• Ensure seamless operational readiness and post-launch performance stabilization.

Cross-Functional Collaboration

• Collaborate closely with

  Supply Chain, Marketing, Finance, and Central Ops

  teams to align city operations with business goals.
• Collaborate with the Data team to implement tools that enhance operational efficiency and customer engagement.

Crisis & Risk Management

• Anticipate operational risks, troubleshoot challenges proactively, and ensure quick resolution to protect the brand and customer trust.

Key Requirements

Education:

• Graduate in Business, Hospitality, or Operations Management

Experience:

• 8–15 years of experience in QSR, casual dining, or retail operations.
• Proven expertise in managing multi-outlet operations of a city, with strong P&L and data-driven management skills.

Skills & Attributes:

• Strong analytical skills with expertise in using data for decision-making.
• Ownership mindset with a strong sense of accountability.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to thrive in a fast-paced, high-growth environment
• Customer-first attitude with a passion for operational excellence.

What’s In It For You

• Impact at Scale

  – Your work will directly shape the careers of hundreds of team members.

• Fast Growth, Fast Learning

  – Be part of a brand in expansion mode.

• Creative Freedom

  – Build the city team and process your way, with leadership support.

• Purpose & Pride

  – Join a team obsessed with quality, customer delight, and making QSR exciting again.

If you believe great food starts with great people — and you know how to find, grow, and inspire them — we want to meet you.