Citrix Operations Manager

Job Description

Position : Citrix Operations Manager Location : Mumbai Shift Timing : General (Availability 24*7) Job Responsibilities : Work on Desktop & Server Virtualization along with L2 & SMEs Working major incidents and provide permanent fix Document RCAs of major incidents Prepare POA and implement major changes in infra Work on incident \ issues escalated by L2/L3 team Work on creating LUN, shared storage and mapped to Hypervisor Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM Manage SLA and Availability of Services Ability to manage the existing L2/L3 team Primary Skill Set : Overall 10+ years in IT Infrastructure experience with minimum 6+ years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft) Proficient in Desktop & Server Virtualization Basic understanding on storage and connectivity fundamentals Concepts & Architecture of Citrix and other virtualization platform Good Understanding of Active Directory, Group Policies, User Managements Secondary Skill Set NA Experience 10+ years of total and relevant 6+ years of experience in managing IT Infra with Citrix Desktop Virtualization Soft Skill Good/Excellent Communication Skills (Speak, Read, Write) Report Writing Analytical & problem-solving skills Good presentation skills Ability to interact with internal/external clients and handle escalations Willingness to Continually Learn Team Player & People Management Skills Education Any Graduate, preferably from IT background Preferably MCP Certified 1